Privacy Policy

NewTires.ai ("we", "us") is committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy describes the personal information we collect and how we handle it.

Information we collect

• Account information: name, email, and password when you create an account.
• Order information: shipping address, phone number, vehicle details, and items purchased.
• Payment information: processed securely by Stripe and Affirm. We never store full card numbers.
• Usage data: pages viewed, searches, and device/browser information to improve our service.

How we use your information

• To process orders, installations, and returns.
• To provide customer support and send order and appointment notifications.
• To improve our catalog, fitment accuracy, and website experience.
• To comply with legal and tax obligations.

Sharing your information

We share information only with service providers that help us operate — including Stripe and Affirm (payments), our shipping carriers, and our hosting and email providers. We do not sell your personal information.

Data retention & security

We retain personal information only as long as necessary for the purposes described above or as required by law. We use industry-standard safeguards, including encryption in transit, to protect your data.

Your rights

You may access, correct, or request deletion of your personal information at any time by contacting us at privacy@newtires.ai. You can also manage your details from your account.

Cookies

We use cookies to keep you signed in, remember your cart, and understand site usage. You can control cookies through your browser settings.

Contact

Questions about this policy? Reach us at privacy@newtires.ai or via our contact page.